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Terms and Conditions

Belong Online Booking System Terms and Conditions – Pay to Play

  1. Making a booking

    • These terms and conditions govern the online booking of stations in Belong Arenas operated by GAME Retail Limited (a “Booking”). By making a Booking, you agree that your use of the online booking system, the Booking you make and your use of the station at the Belong Arena is governed by these terms and conditions.
    • If you are making a Booking, you must have a GAME Account in order to complete your Booking. You must be 12 or older to make a Booking. If you are under 16, you confirm that you have your parent’s consent to make a Booking.
    • Before making a Booking, you must specify:
      • which Belong Arena you wish to go to;
      • the date on which you wish to make a Booking – Bookings cannot be made more than one month in advance;
      • How many players are in your party. A maximum of 6 players can be included in a single Booking; and
      • How long you want the Booking to last (between 1 and 8 hours, in 1 hour increments).
    • Once you have provided this information, you will be shown which time slots are available for you to book, based on the information you have provided, and the price chargeable for each of the slots. The price varies depending on when you wish to make the Booking.
    • When you select which time slot you wish to book, you will have ten minutes within which to complete the Booking, including making payment, or you will lose the reservation and we reserve the right to make the slots you have selected available for another customer to book.
    • You will then be asked to confirm the contact details of the person making the Booking and the names and ages of the players who will be using the stations that are being booked (which need not be the same as the person making the Booking). Age details are required as we may restrict access to certain games based on the players’ ages, and/or may require parental consent for the players to be allowed to play certain age-restricted games. Players under the age of 12 must not be left in the Belong Arena without the supervision of a parent or guardian.

 

  1. Paying for a booking

    • We will take payment for your Booking in the following order:
      • from any Arena Time stored on the GAME Wallet associated with your GAME Account;
      • from any funds stored on the GAME Wallet associated with your GAME Account; and
      • if you do not have any Arena Time or funds in your GAME Wallet, or a balance remains payable once Arena Time or funds have been taken from your GAME Wallet, you will be asked to pay the outstanding balance of the Booking fee using a credit or debit card.

 

  1. Cancelling a booking

    • Once you have booked a slot at a Belong Arena, you cannot choose to cancel that Booking and the fee paid is non-refundable, except as set out in 3.2 below.
    • GAME reserves the right to cancel any Booking at a Belong Arena for any reason and will try to give you as much notice as possible in the event that it needs to do so. Should GAME cancel your Booking, we will give you a refund back via the same payment methods you used to pay for the Booking.

 

  1. Arriving late or leaving early

    • You must arrive at the Belong Arena within the first 15 minutes of your slot if you have booked a 1 hour or 2 hour slot, or within the first hour if your booking is for between 3 and 8 hours. If you arrive outside of this time period, we reserve the right to cancel your Booking and make the stations available to other users. You will not be entitled to a refund should this occur. If you arrive late, still wish to use the stations and the stations are still available, you will have to make another booking and pay the relevant fees for booking the stations.
    • If you inform us that you wish to stop using the stations before your booked time is over, or if we have reasonable cause to believe that you have stopped using the stations and do not intend to return, we reserve the right to make the stations available for other users to book. Should this occur you will not be able to return to re-use the stations without paying an additional fee. You will not be entitled to a refund for any outstanding time left in your booking when you stop using the station(s).

 

  1. Our use of the information you give us when you book

    • The information you give to us when you make a Booking is used only for the purposes of making the Booking and making the stations at the Belong Arena available to you. We will not pass the information on to any third parties or use it for any other purpose within GAME. GAME complies with the provisions of the Data Protection Act 1998 at all times when handling customer data, and in accordance with our privacy policy.

 

  1. Conditions of entry to the Belong Arena

    • You must have a Game reward card to use the Belong Arena and confirm your reward card details are up to date before signing in to use the Belong Arena
    • You must be signed into the Belong Arena by a member of the GAME staff on the sign in sheet. The following details must be given and recorded Full name, Age, Game reward card customer, Signature, Type of usage, Time of entry and date.
    • Persons are allowed to leave the Belong Arena and return but must follow the sign out and sign in process and are required to keep their wristband and stamp to gain re-entry
    • You will only be allowed to access age appropriate content in the Belong Arena (GAME reserves the right to request proof of age which can only be one of the following. Driving Licence, UK passport or local authority proof of age card)
    • On entering the Arena, you agree:
      • You will wear your entry wristband at all times
      • You will not play age restricted content that is inappropriate to your age
      • You will not show age restricted content to other users which is inappropriate to their age
      • You will not access any control settings on the Gaming Equipment without the express consent of Arena Management, including but not limited to technical settings, internet access and upload/download of data and files
      • You will report any improper use or damage to GAME property, whether deliberate or accidental, immediately to a GAME member of staff
      • To inform us of any medical conditions or allergies including light sensitive epilepsy

 

  1. Children and Parental Consent

    • You must be 12 years of age or above to enter the Belong Arena unaccompanied. GAME will have a trained member of GAME staff available at all times, but GAME does not accept responsibility for anyone using the Belong Arena.
    • Users under the age of 12 must be signed into the Belong Arena by an adult and must not be left unattended.
    • We require a signed parental consent form for all users of the Belong Arena to play any age restricted content

 

  1. Food and drink

    • You are not permitted to bring food and drink into the Belong Arena unless agreed in advance with GAME staff.
    • GAME do not provide hot food within the Belong Arena, but can assist in identifying food delivery options through GAME’s selected partners. Food ordered with and delivered by such partners may be consumed within designated areas of the Belong Arena
    • Cold snacks purchased from GAME may be consumed in designated areas.
    • Please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible and report any spillages immediately to a member of GAME staff

 

  1. GAME’s rights

    • GAME may refuse access and provide a full or pro-rata partial refund if you do not comply with these Terms of Use or where after reasonable warning your behaviour represents a danger to customers, staff or equipment – this refund represents the only compensation provided
    • GAME may restrict the availability of certain age related content where it is not practical to avoid exposure to other arena users or retail customers
    • Game reserves the right to require you to stop playing any content that you access from your own Steam, Xbox Live or PSN account within the Belong Arena if we believe it to be inappropriate to your age, but accepts no responsibility for the availability of such content
    • The different types of usage of the Belong Arena are as follows: Publisher activity/Arena events; Esports events; Private Hire; Pay to play.
    • GAME reserves the right to withdraw or restrict the available types of usage within the Belong Arena at any time or close the Belong Arena without notice in its absolute discretion.
    • GAME reserves the rights to apply an admin charge for Esports events to cover staffing cost, equipment upkeep and utilities. This charge will be displayed at the time of event at the entry to the Belong Arena. A hand stamp is required for entry to such events.
    • Persons who cause any damage to GAME or third party property, Belong Arena elements and gaming equipment, whether deliberate or accidental, will be liable for the cost of repair or replacement of the items.
    • GAME reserves the right to eject any persons from the Belong Arena who: use explicit language; improperly use items and components in the Belong Arena; are aggressive or abusive in any way to other Belong Arena users or GAME staff

 

  1. Miscellaneous

    • GAME gives no guarantee that the Belong Arena booking system will be available at all times.
    • The Belong Arena booking system is provided for domestic and private use only. You agree not to use the booking system for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Belong Arena booking system, or belong.gg.
    • We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
    • No one other than the person making the booking and GAME has any rights under the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation in any jurisdiction, or otherwise, to enforce any term of these Terms and Conditions.
    • GAME does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors OR for fraud or fraudulent misrepresentation.
    • These Terms and Conditions are subject to and shall be interpreted under English Law.
    • GAME reserves the right to amend these terms and conditions at any time by publishing the revised terms on our website. Any bookings made after the point at which the new terms and conditions are published will be bound by the revised terms and conditions.

Belong:  Terms and Conditions for Online Belong Arena Hire Booking

  1. Information about us and how to contact us
    • We are Game Retail Limited a company registered in England and Wales (“GAME”). Our company registration number is 07837246 and our registered office is at Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ. Our registered VAT number is 7837246.
    • How to contact us. You can contact us by telephoning our customer service team at 0208 827 0099 or by writing to us at customer.services@game.co.uk or GAME Customer Service, Unity House, Telford Road, Basingstoke, RG21 6YJ.
  2. Making an online Belong Arena hire booking
    • These terms and conditions apply to online bookings for Belong Arena hire made via the booking system hosted on Belong.gg (a “Booking”), operated by GAME Retail Limited. By making a Booking, you agree that your Booking, your use of the booking system via Belong.gg and your use of the Belong Arena in relation to your Booking, is governed by these terms and conditions.
    • To make a Booking, you must have a GAME Account in order to complete your Booking and be over the age of 18.
    • To make a Booking, you must select:
      • which Belong Arena you wish to go to;
      • the date and time on which you wish to make a Booking – we may specify how far in advance we require you to make bookings, and restrict you from making bookings on shorter notice;
      • which party package you require; and
      • how many guests are in your Booking.
    • Our charges for Belong Arena hire cover the items included in the package you select for your Booking, as set out on our Belong.gg website.
    • When you select which time slot you wish to book, you will have twenty minutes within which to complete the Booking, including making payment, or you will lose the reservation and we reserve the right to make the slot you have selected available for another customer to book.
    • You will then be asked to confirm the contact details of the person making the Booking and the age range and number of the players who will be using the stations that are being booked (which need not be the same as the person making the booking). Age details are required as we may restrict access to certain games based on players’ ages, and/or may require parental consent for players to be allowed to play certain age-restricted games.
    • Your Booking includes exclusive access to 12 gaming stations. The maximum number of guests permitted for your Booking is 12.
  3. Paying for your Booking
    • The price of your Booking is dependant upon the party package you select, and is as specified on the booking system.
    • The full price of your Booking is payable at the time you make your Booking.
    • We will take payment for your Booking funds stored on the GAME Wallet associated with your GAME Account.
    • Arena Time cannot be used as a method of payment for your Booking.
    • Once you have completed, and paid for, your Booking, we will send you an email confirmation setting out the details of your Booking.
  4. Cancelling a Booking
    • We may cancel your Booking for reasonable cause. If we cancel your Booking, we will give you as much prior notice as we are able to, and will offer you a refund via Game Wallet. Reasonable cause would include (but not be limited to) cancellation due to circumstances beyond our reasonable control, staff illness, technological issues, publisher activity.
    • We are aware that your plans can change from time to time. Cancellations must be made in writing or by e-mail to the Arena you have booked. We will try where possible to help reschedule as needed but if you do cancel your Booking:
      • 4 weeks or more before the date of your Booking, then we will refund 100% of the price you have paid via Game Wallet; or
      • Within 4-2 weeks before the date of your Booking, then we will refund 50% of the price of your Booking via Game Wallet; or
      • Less than 2 weeks prior to the date of your Booking, then you will not be entitled to any refund, however you may rebook within the next 12 months, at your choice.
  1. Conditions of entry
    • Upon arrival at the Belong Arena, all guests must be signed in by a member of the GAME staff. The following details must be given and recorded: Full name, Age, Game reward card number (if applicable), time of entry and date.
    • Persons are allowed to leave the Belong Arena and return but must follow the sign out and sign in process and are required to keep their wristband and stamp to gain re-entry
    • Players under the age of 12 must not be left in the Belong Arena without the supervision of a parent or guardian.
    • You will only be allowed to access age appropriate content in the Belong Arena (GAME reserves the right to request proof of age which can only be one of the following. Driving Licence, UK passport or local authority proof of age card)
    • On entering the Arena, you will ensure all members of your party group:
      • will not play age restricted content that is inappropriate to their age
      • will not show age restricted content to other users which is inappropriate to their age
      • will not access any control settings on the Gaming Equipment without the express consent of Arena Management, including but not limited to technical settings, internet access and upload/download of data and files
      • will report any improper use or damage to GAME property, whether deliberate or accidental, immediately to a GAME member of staff
      • will inform us of any medical conditions or allergies including light sensitive epilepsy
    • For children’s parties:
      • 2 adults must accompany the party group and supervise the members of your party group at all times, to ensure that if one is required to facilitate a toilet run, there is always another adult present with the party group. Please note that not all Belong Arenas have toilet facilities on site. Game operate a DBS checking process on all Belong Arena staff, however our stores are public places, and as such, we cannot monitor other store visitors.
      • In the absence of parental consent provided via the form provided with your Booking: (i) children under 12 will only be permitted to play games with a PEGI rating of 3 or 7; and (ii) children aged between 12 and 15 will only be permitted to play games with a PEGI rating of 12 and below.
    • Please arrive on time for your Booking. If you arrive more than thirty minutes after the time of your Booking, we reserve the right to release the stations reserved for your Booking and no refund will be given.
  2. Our use of the information you give us when you book
    • The information you give to us when you make a Booking is used only for the purposes of making the booking and making the stations at the Belong Arena available to you. We will not pass the information on to any third parties or use it for any other purpose within GAME unless you give your express consent for us to do so. GAME complies with the provisions of the Data Protection Act 1998 (or such other legislation that amends, supersedes, updates or replaces it from time to time (including the General Data Protection Regulation (Regulation (EU) 2016/679)) at all times when handling customer data, and in accordance with our privacy policy.
  3. Food and Drink
    • You are not permitted to bring food and drink into the Belong Arena unless agreed in advance with GAME staff.
    • We do not provide hot food within the Belong Arena, but can assist in identifying food delivery options through GAME’s selected partners. Food ordered with and delivered by such partners may be consumed within designated areas of the Belong Arena
    • You may consume cold snacks purchased from GAME in designated areas.
    • Please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible and report any spillages immediately to a member of GAME staff
  4. Miscellaneous
    • We give no guarantee that the Belong Arena booking system will be available at all times.
    • The Belong Arena booking system is provided for domestic and private use only. You agree not to use the booking system for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • Persons who cause any damage to GAME or third party property, Belong Arena elements and gaming equipment, whether deliberate or accidental, will be liable for the cost of repair or replacement of the items.
    • We reserve the right to eject any persons from the Belong Arena who: use explicit language; improperly use items and components in the Belong Arena; are aggressive or abusive in any way to other Belong Arena users or GAME staff
    • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Belong Arena booking system, or belong.gg.
    • We assume no responsibility for the content of websites linked on Belong.gg. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
    • No one other than the person making the booking and GAME has any rights under the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation in any jurisdiction, or otherwise, to enforce any term of these Terms and Conditions.
    • We do not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors OR for fraud or fraudulent misrepresentation.
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • These Terms and Conditions are subject to and shall be interpreted under English Law.
    • We reserve the right to amend these terms and conditions at any time by publishing the revised terms on our website. Any bookings made after the point at which the new terms and conditions are published will be bound by the revised terms and conditions.