Arenas & Service Update

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RECORD OF RISK ASSESSMENT

Due to the recent Government announcements, selected arenas across the UK, will remain closed. We will continue to follow Government guidance and keep you informed of our plans to reopen. 

If you have a party booked, in these closed arenas, between 5th November and Wednesday 16th December, please email belong.customerservices@game.co.uk to cancel your party.

Please provide the team with the below information to ensure we can refund you as quick as possible:

If you have a booking in one of our arenas, dated from Thursday 5th November to Wednesday 16th December, please contact belong.customerservices@game.co.uk with the below information:

 

Please note that refunds may take up to 5 working days to complete.

 

PASSES

If you have purchased any one of our passes and were unable to complete your time, these will be reset on your first visit back with us and so all current pass holders will receive the full value of the pass when they return. Once we reopen the team will have all the relevant details to ensure that this is fulfilled and you can continue using the same pass.

 

For any other queries or questions please contact our customer service team, or follow us on social media to get updates on reopening plans.

 

Thank you in advance for understanding and for your continued support.

 

 

To learn more about our risk assessments, please view our COVID-19 Secure Certificate.

Please note that our safety measures and terms of use are overridden by any local COVID restrictions.

For our latest opening times, and to see if your local arena is open, please see our arena locator.

 

What safety measures do you have in place at your Arenas?

All our open arenas have been carefully set up – and modified, where needed – to ensure they can be run safely for everyone. We have introduced a wide range of measures, which include desk spacing, screens at tills, guidelines on the floor to maintain strict social distancing, staff wearing visors, only accepting card payments, as well as a full clean of all peripherals, desks and chairs after each use.

With the implementation of our new cleaning routine and desk management process, there may be a longer waiting time than usual.

We are also asking you to wear a mask in our arenas.

You may bring your own or we can provide for you where availability allows. Feel free to also bring your own headset with you. If you do not have one at home we can provide you one, fully sanitised, or you can buy selected headsets in store, we have selected lines at 20% off when bought with any time in an arena. 

 

What precautions do you have in place to protect your Arena teams?

All our teams have completed training to ensure they maintain the new guidelines we have put in place to keep our community, and them, safe. We have also included screen dividers at till points, where we will only be accepting card payment, and staff are all offered gloves and facemasks.

 

Which Arenas are Closed?

Why are these arenas closed?

These arenas will remain closed as we

 

What are your opening times?

For our latest opening times please visit our arena locator.

 

Can I book a party in the arenas?

At this time, we will not be accepting any bookings for large groups or more than six person parties until further advice from the Government regarding social distancing and large group guidance. Six person party bookings will be possible, as long as your group conforms with the latest government advice. 

 

Can I still book online?

Yes, we encourage all players to book online, however, please note that due to the social distancing and desk management implementation, as well as reduced hours, there will be fewer slots available than usual. We highly recommend you book in advance on belong.gg to guarantee your slot in our arenas.  

Can I stay and wait for children under 12?

All of our waiting areas are closed at this time. We require you book a second desk so you can stay and play during your visit to supervise the under 12. If you are bringing more than one child under 12 you will not be required to book an additional desk.  

 

Please Note:

During this period, some games are unavailable at our arenas. Please contact your local arena to discuss what games are available before booking your time.